Inaccurate Results – False Positives, and why they occur

Inaccurate Results – False Positives are results that indicate that a subject was lying, when indeed they were not.

Inaccurate Results - False Positives

Irrespective the methodology of Lie Detecting (Polygraph or Voice Stress Analysis), the process and protocols remain the same.

Every well trained, qualified and ethical examiner will always follow a specific process to conduct either a Polygraph or Voice Stress Test.

Should this specific process not be followed, Inaccurate Results -False Positives, may result.

The specific process referred to is the following:

PRE-TEST PHASE

CONSENT:

The subject is advised that the examination process is voluntary and that their written consent is required to confirm that they are offering their full co-operation of their own free will.

SHOULD THIS STEP BE LEFT OUT, THE EXAMINER IS GUILTY OF A MAJOR BREACH OF PROTOCOL!

PURPOSE:

The subject’s understanding of the purpose of the test is determined and therefore further ensures their co-operation.

FITNESS BEFORE EXAMINATION:

The subject is questioned about their physical and psychological state of health to ascertain if there are problems that could have a negative influence on responses to the examination.

SHOULD THIS STEP BE LEFT OUT, THE EXAMINER IS GUILTY OF A MAJOR BREACH OF PROTOCOL!

METHODOLOGY:

The method of truth verification is described and explained in detail, so also the process that will be followed, in order for the subjects’ fears and uncertainties of what to expect, to be addressed.

SHOULD THIS STEP BE LEFT OUT, THE EXAMINER IS GUILTY OF A MAJOR BREACH OF PROTOCOL!

PRE-TEST INTERVIEW:

Information regarding the subject’s personal data, medical history, and working experience is obtained.

Their understanding and value of honesty with people who trust them, is determined. This allows for the examiner to create a psychological set of Control Questions against which reaction to the Relevant Questions, are compared.

SHOULD THIS STEP BE LEFT OUT, THE EXAMINER IS GUILTY OF A MAJOR BREACH OF PROTOCOL!

The questions to be asked during the test must be thoroughly explained and reviewed in this pre-test phase, and the subject must be given opportunity to respond. This is crucial to obtaining reliable results as possible misunderstanding or misinterpretations are eliminated.

SHOULD THIS STEP BE LEFT OUT, THE EXAMINER IS GUILTY OF A MAJOR BREACH OF PROTOCOL!

IN-TEST PHASE
TEST PROCESS

The examiner must lead the test process following exactly the process he explained to the subject previously, as this still further engenders trust and co-operation, as well as maintaining the least levels of stress to the subject.

SHOULD THE EXAMINER NOT ADHERE, THEY ARE GUILTY OF A MAJOR BREACH OF PROTOCOL!

CADENCE

The waiting period between questions differ for Polygraph and Voice Stress Analysis; the cadence between questions is precisely determined to allow for the subject’s homeostasis to return to neutral before the next question is posed to them.

SHOULD THE EXAMINER NOT ADHERE, THEY ARE GUILTY OF A MAJOR BREACH OF PROTOCOL!

QUESTIONS

The Control- and Relevant Questions must be asked in exactly the same way as was previously explained in the Pre-Test phase. Should the examiner change even just one word, primarily misunderstanding and/or misinterpretation may occur, and secondary, the subject is put under undue stress.

SHOULD THE EXAMINER NOT ADHERE, THEY ARE GUILTY OF A MAJOR BREACH OF PROTOCOL!

INACCURATE RESULTS – FALSE POSITIVES, AND WHY THEY OCCUR!

Inaccurate Results - False Positives

So, what is the cause of Inaccurate Results – False Positives?

THE EXAMINER BEING GUILTY OF A MAJOR BREACH OF PROTOCOL!

BREACH OF PROTOCOL

When an examiner is guilty of a major breach of protocol, meaning they did not follow the precise process they were trained to, Inaccurate Results – False Positives may be obtained.

Inaccurate Results – False Positives are the culmination of many unseen factors and occurrences, such as:

  • Should the subject’s understanding and value of honesty with people who trust them, not be determined, the psychological set of Control Questions against which reaction to the Relevant Questions are compared, will be weak. This weakness will result in low definition of reaction to Relevant Questions. Leading to Inaccurate Results – False Positives.
  • Should the questions to be asked during the test not be thoroughly explained and reviewed, and the subject not given opportunity to respond, a door is opened primarily to misunderstanding and/or misinterpretations. Secondary, the deceptive subject may choose to interpret as suits them, and their physiology will always respond accordingly. Leading to Inaccurate Results – False Positives.
  • Should the examiner not lead the test process exactly as was explained to the subject previously, undue stress and subsequent physiological reaction will occur. Leading to Inaccurate Results – False Positives.
  • Should the waiting period between questions not be adhered to, the possibility of ‘bleeding’ is created. ‘Bleeding’ is the measurement of a reaction to a previous, previous question. A delayed response if you will, because the subjects’ homeostasis (Fight or Flight) hasn’t been allowed to return to neutral. Leading to Inaccurate Results – False Positives.
  • Should the questions during the test phase not be asked in exactly the same way as was explained to the subject previously, again primarily misunderstanding and/or misinterpretation may occur, and secondary, the subject is put under undue stress and their physiology will respond accordingly. Leading to Inaccurate Results – False Positives.

In my opinion for specific case related examinations, an acceptable ratio of Lie Detecting Results is 80/20.

80% of specific tests done usually result in No Deception Indicated. The subject was being truthful when answering the Relevant Questions.

20% of specific tests done usually result in Deception Indicated. The subject was not being truthful when answering the Relevant Questions.

In my opinion also, for Periodic Screenings, this ratio changes to 90/10.

90% of Screenings done usually result in No Deception Indicated. The subject was being truthful when answering the Relevant Questions.

10% of Screenings done usually result in Deception Indicated. The subject was not being truthful when answering the Relevant Questions.

This ratio indicates that your Honesty Management Program is successful, ie. Employees accept the parameters for proper conduct and understand the consequences when they do not.

Further, in my opinion, no ratio applies to Pre-employment Tests.

CONSEQUENCES OF INACCURATE RESULTS -FALSE POSITIVES,AND OUR tool to determine if you have ground to demand a re-test

When an employee’s results from a Lie Detecting Test returns as Deception Indicated, usually the consequences are dire.

Immediately trust between employee and employer is broken down. Further, the employee will be put on or remain suspended from work, until an investigation is completed. I do not need to explain the implication of that.

The worst consequence of Inaccurate Results – False Positives, in my view, is that the Lie Detection Industry and examiners lose the trust of their clients and subjects.

Reliability and accuracy is more important than affordability – choose your examiner wisely, re-evaluate your trust in their service regularly.

If you suspect that Inaccurate Results – False Positives are being reported because the above ratios no longer apply for you, download our Questionnaire here, to be completed by your employees who have been subjected to a Lie Detecting test, if all the answers aren’t YES, you may have ground to demand a Re-Test. Inform your current examiner and then use another examiner.

Also, look out for my next blog post on Re-Tests.

Reference: My training and experience over the last 11 years.

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Best price for your Lie Detecting Test

In tough economic times like these, we all need to be wizards at cost-cutting. Bringing down existing expenditure and getting the best price can be done by calling the Provider and insisting on a discount or any other cost-cutting measure you can think of.

It helps to speak up.

For future expenditure, getting the best price for your Lie Detecting Test, is no exception.

Contact us for the best price for your Lie Detecting needs!

Here are some ‘Secrets’ I’ve put together to help you negotiate your way to getting the Best Price for Lie Detecting without compromising on Reliability and Accuracy.

Secrets to getting the best price for your Lie Detecting Test

  • First Secret – Don’t believe everything you read on the internet. Relying on advertised figures can be a costly mistake. If you do see a competitive price, mention it to the competition. But also remember that you get what you pay for.
  • Second Secret – Ask what discount is available especially related to your specific need. If you are needing many tests done, to gauge general deviant behavior, to get the best price request a quantity discount.
  • Third Secret – Go straight to the top. Ask to speak to the business owner/senior examiner, as they have more authority to negotiate.
  • Fourth Secret – Pursue package deals. For your big projects of Periodic Screenings or Pre-employments, try to get the extras thrown in, such as a Call-out-Fee, Report Fee, Day Fee etc.
  • Fifth Secret – Be flexible. Small changes can make a big difference in price and time. It’s smart to consider one methodology over another so choosing between Polygraph or Voice Stress, depending on your requirements is a good idea for saving time and money. Also, the technique used for the tests may be priced differently, ask to make sure you get the best price.
  • Sixth Secret – Be willing to switch service providers. In the Truth Verification Industry client/examiner loyalty is becoming a thing of the past. Just because you have been making use of X’s Services for 5 years, doesn’t mean that Y won’t provide you with better service.
  • Seventh Secret – Push yourself beyond your (city) limits. You may possibly get a better price per test while the Call-out-Fee may be more expensive per kilometre, but the saving on the test price (if you have large group to be tested) may just come in lower overall.
  • Eighth Secret – Get on the hot list. Join the mailing lists of your favorite Lie Detecting Company (if they have one like us). Not only will you receive informative blog posts like this, you’ll receive advance notice of discounted rates.
  • Ninths Secret – Search cyberspace for Lie Detecting discounts. Any Company worth their salt will use Google Ads to offer discount.
  • Tenth Secret – Buy in bulk. Group all your annual tests together if possible, or at least bi-annually. This way you can ask for bulk testing discount.
  • Eleventh Secret – Try some teamwork. When you have some tests that need to be done, invite your neighbouring businesses to join in and ask for bulk discount this way.
  • Twelfth Secret – Get estimates in writing. And, compare your quoted figures with final invoiced figures.
  • Thirteenth Secret – Hunt for hidden charges. Some Lie Detecting Companies may quote very low on the per-test price but do not mention other fees until it is too late and they appear on your invoice.
  • Fourteenth Secret – Offer same-day payment for further discount. Usually payment is requested immediately, yet clients only settle towards the end of the following month. You may be handsomely rewarded for offering immediate settlement once the project is complete. Make sure you keep to this settlement agreement, should you not you may be hit with a revised, increased invoice.
  • Fifteenth Secret – When you get a bill, don’t focus only on the bottom line. Scan every item for erroneous charges.
  • Sixteenth Secret – Save on the Call-out-Fee. Go to examiner or hire/borrow a venue close to the Lie Detecting Companies’ office. On bulk testing, ask that the COF be included in the test fee.
  • Seventeenth Secret – Ask if a Sliding Scale of fees is available – the more you do, the cheaper each test becomes.
  • Eighteenth Secret – Sign a Retainer Agreement with guaranteed test figures/prices that are applicable for an agreed period of time. As this is the preferred type of client, your Service Provider will do everything they can to give you the best price.
Getting the best price for Lie Detecting
Contact us to save money on your Lie Detecting needs!

Have you received any discount for your clever negotiation tactics? I would love to hear about them!

Reference:

Please feel free to leave your comment.

And, your Like and/or Share of this Blog Post is much appreciated!

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HR Warning!

Consider lie detecting to confront misconduct but be sure of all the facts before you commit to the process and heed this HR Warning!

HR Warning! Collect information

HR Warning! 1; Collect as much information about the incident as possible because this guides you to who to include in the investigation. Testing any employees unnecessarily may lead to a breakdown in trust and therefore communication in the workplace.

HR Warning! Follow the process

HR Warning! 2; Follow a process of inviting all identified employees to interviews aimed at establishing the facts. If any employee refuses to attend, charge them with the lesser offence of ‘failing or refusing to obey a lawful and reasonable instruction’. Or, possibly even with ‘failing or refusing to cooperate in a workplace investigation’.

HR warning

HR Warning! Beware

  • A lie detecting test is not a requirement, rather consent is given in writing.
  • No discrimination and threats may be made.
  • Only questions previously discussed and understood will be used.
  • In addition, they may request an interpreter or any person to attend the examination. This person may not interfere with the process.
  • It is note worthy that a negative result indicates deception rather than being guilty of the crime.
  • Results of Voice Stress Analysis or Polygraph is used as secondary evidence only.
  • Other primary evidence is required.
  • Especially relevant make sure your disciplinary procedures are correct and therefore complete.
  • In conclusion confirm with your examiner that they are willing and able to give expert evidence of the tests’ reliability and accuracy to conclude your case at the CCMA.

What has been your experience, do you have any other HR warning to share?

Reference

I intend for your engagement on Social Media, please feel free to leave your comment.
And, your Like and/or Share of this Blog Post is much appreciated!
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Connect with Us!

When you’re in need of Lie Detecting Country Wide through Voice Stress and Polygraph, use Social Media to Connect with Us as we are only a click away

Are you on Social Media? Connect with Us!

In need of Lie Detecting Country Wide through Voice Stress and Polygraph?  Then use Social Media to Connect with Us as we are only a click away!

Social Media is no longer something that only ‘the kids’ are using. The jury has spoken that social media for business is no longer optional, rather imperitive. It offers valuable data and a free way for customers and clients to easily connect with their preferred service provider.

Valuable customer insights

Who you are, what you like, and how you feel, about Us in particular, is information we consider vital.  Through active engagement we wish to gather relevant customer data to therefore make smarter business decisions and offer better ways of helping you in your search for the Truth.

Connect with Us on Facebook here!
Connect with Us on Facebook here!

Increased loyalty

We endeavor to make it easier for you to find and connect with us and as a result retain your business. We know and understand of course that not only Social Media will ensure your loyalty. Most of all, your trust in our quality of service is what brings you back time after time.

Connect with Us on LinkedIn here!
Connect with Us on LinkedIn here!

Rich Customer Experience

We offer a richer customer experience through Relevant, Appropriate and yet funny communications. In the past it was challenging to communicate with our clients, but this is no longer the case.

Connect with Us on Twitter here!
Connect with Us on Twitter here!

Build relationships

We do not blast our company sales pitch on Social Media (as tempting as it is…!) Rather, we consider it to be a two-way channel to build a relationship with you that traditional advertising cannot achieve.

So, how about clicking on that Link? Connect with Us!

Sources & Citations – 10 Benefits of Social Media for Business

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Your Own Hotline

What information would you receive if you had Your Own Hotline?

Imagine receiving information vital to the success of your business. Confidential information via your own independent, anonymous HOTLINE!

National Voice Stress & Polygraph Network offer you insight into moods, opinions and operation of employees and customers and also suppliers. This insight will come to you by means of whistle blowing, an indispensable management tool.

Whistle blowing by means of your Own Hotline
Whistle blowing through your Own Hotline

Let us work with you to ensure the continued growth of your business with our Hotline!

Those who know what you do not, have a safe avenue through which they can communicate. As a result they do so without the fear of negative consequences. And therefore you are at the receiving end of this vital information.

In conclusion a Hotline together with Lie Detecting Country Wide by means of Voice Stress Analysis & Polygraph, you now have more crime & fraud prevention at your disposal. Finally, your own dedicated link to important information communicated to you, anonymously.

Can you continue without knowing what you should, rather, should you?

Call Henriette on 082 727 2153 or email today henriette@vsapoly.co.za and let’s talk about how we can ensure vital information is channeled to where it should be!

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Kudos for Honesty Management to……

In the Truth Verification Industry it can be a challenge to convince clients of the benefit of

In the Truth Verification Industry it can be a challenge to convince clients of the benefit of an Honesty Management Program. Such as Pre-employment and Periodic Screening of new and current staff.

In today’s economic climate, most clients only opt for Voice Stress Analysis or Polygraph once they’ve suffered a known loss of some kind.

Our question remains “How many losses have occurred that the company remain unaware of”?

Kudos for Honesty Management to C-Track

Not so with C-Track, this exceptional tracking company understand that “Prevention is better than Cure”!!

C-Track benefits from our Honesty Management Program

Honesty Management Works!

All installations technicians are Screened prior to employment and regularly during their period of employment. This approach has all but eliminated technician involvement in the trade of client and vehicle information.

This month our kudos go to C-Track Partner Fitment Center Department. Including their fast growing list of partners across South Africa.

It is our pleasure and privilege to assist you through this program of Honesty Management!

Understanding How Lie Detecting Works

Our minds being as creative as they are, can conjure up some really amazing stories; In regard to Truth Verification this is very helpful indeed! What Detection of Deception relies on however is the relationship between MIND & BODY.

Huh? How does this Work?

While the MIND can lie, the BODY cannot!

How does this Work?

Our minds being as creative as they are, can conjure up some really amazing stories. In regard to Truth Verification this is the Cornerstone!

What Detection of Deception relies on is the relationship between MIND & BODY.

Through the Autonomous Nervous System the BODY is able to respond to mental images of the MIND – then the BODY responds with feelings.

Feelings are the subtle, visceral sensations passing through the physiology and biology triggered by hormonal/chemical release from the Neurology.

This originally was action-ed by the thoughts passing through the mind.

How again?

The Autonomous Nervous System’s (ANS) job is to either activate or relax the body. When mind and body is congruent the BODY is relaxed.

However, when the mind lies the ANS will activate the body. This system is so sensitive that even the slightest non-truth passing through our imagination, has the result of many subtle sensations being experienced in the body.

So, does it Work?

A lie in thought and made real by words activates the body in such a way that these reactions to in-congruence, can be measured.

YES, it Works!!

Does it Work?

POLYGRAPH measures;

  • Cardiovascular
  • Electrodermal
  • Respiratory changes in the body.

VOICE STRESS ANALYSIS with AVSAPRO records change in the voice.

For both methodologies the data captured is used to offer a result.

  • No Deception Indicated (NDI)
  • Deception Indicated (DI)
  • Inconclusive

Remember, Neither result confirms the subject did, or did not commit the act – results only indicate a reaction to the questions asked; did their body, or did their body not, react when answering the relevant questions.

YEAR END BREAK – Prepare properly!

We know that especially during a holiday the last thing you expect or need, is to be a victim of #crime, #fraud, #lies and #deceit. So, we urge you to prepare properly, be vigilant, take care of your business and personal surroundings in such a way that you and your family remain safe and unharmed

The end of 2015 is so near the excitement can be felt in the air!

Prepare properly!

Receive our best wishes of peace and harmony for you and your family over this well earned break. May you not be in need of Truth Verification.

May you be spared from Deception and Lies!

We know that especially during a holiday the last thing you expect or need, is to be a victim of crime, fraud, lies and deceit. So, we urge you to prepare properly, be vigilant, take care of your business and personal surroundings in such a way that you and your family remain safe and unharmed.

We expose ourselves to harm and danger because we are unaware of our surroundings, keep an awareness of the people around you at all times, criminals look just like you and I, they are everywhere, remember – “A hungry dog hunts best.” —Lee Trevino (golfer)

Prepare for the Holidays

Prepare

Peace-of-mind is key to a successful holiday, so keep these following tips in mind and action them before you take your break!

Travelling

  • If you will be travelling, make sure your vehicle is in top condition
  • Your insurance is in order
  • Tracking devices are indeed linked and active

Home

  • Make sure your home’s alarm system is active and connected to a Control Room and Response of some kind
  • Test all beams, eyes, connector plates and panic buttons actually work
  • Arrange with a neighbor to keep an eye on your property in addition to your security company’s regular visits

Valuables

  • Cash – never keep cash all in one place, separate and keep in different locations, even better, have as little cash on you as possible at all times
  • Cell phones – make sure these are not just lying around, keep them in zipped pockets and charge batteries at every possible opportunity so you are never caught not being able to communicate
  • Handbags – keep out of plain site at all times and only carry the most necessary content. Place them between your feet at restaurants, not on the seat next to you

What else can/need you do to be safe and worry-free this holiday?

KEEP OUR NUMBER CLOSE AT HAND if in need of the Truth!

Written by Henriette Joubert, based on experience.

Awkward Moments – Laugh a little!

When they do finally call in their first #test-candidate, the tension in the office is tangible. It all appears to be very serious but every examiner/analyst is just another human being; many funny things go on behind that closed door to which the poor #examinee is subjected:

Ever wondered what goes on behind that closed door once you’ve briefed the Truth Verification Examiner? Let’s laugh a little…

Awkward Moments

Voice Stress Analysts and Polygraph Examiners are a mysterious bunch!

As they are briefed on the case facts at hand they nod periodically, ask a few questions here and there, and scribble illegibly on a notepad.

Then they ask for a few minutes to set up their instrumentation and formulate the Relevant-Questions. This can take anything from 7 minutes to a half hour depending on how eager the examiner is that day.

Or how many emails and Facebook Posts they ‘quickly’ catch up on!

When they do finally call in their first test candidate, the tension in the office is tangible. It all appears to be very serious but every examiner/analyst is just another human being.

Laugh a little

Things to laugh about

Many funny things go on behind that closed door.

  • Eating and drinking then messing on their clothes
  • Spilling coffee over the laptop and/or instrumentation with appropriate physical reaction and verbal excitement
  • Nose picking leaving tell-tale remnants accompanied with serious frowns
  • Burping without apologies
  • Farting without apologies

All of these can and do happen!

And the examinee has to politely ignore them as they have been instructed to sit in such a way that they cannot see what is happening!

Have your staff ever given you feedback on the awkward moments in the examination-room?

List a few here – we all need to laugh a bit more!

 Written by Henriette Joubert – extracts from examiner ‘de-briefing’ sessions back at the office.

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